PRIVACY POLICY

CSAtravel Inc. ("we," "our," or "the Company") establishes the following Privacy Policy ("this Policy") regarding the handling of users’ personal information in the services ("the Services") provided on this website.

Definition of Personal Information

"Personal information" refers to "personal information" as defined in the Act on the Protection of Personal Information of Japan and includes information about a living individual that can identify the specific individual through the name, date of birth, address, telephone number, contact information, and other such details. It also includes data that can identify the individual on its own, such as facial images, fingerprints, voiceprints, and the insurer number of a health insurance card ("personally identifiable information").

Methods of Collecting Personal Information

We may ask users to provide personal information such as their name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver’s license number at the time of registration or service use. In addition, we may collect transaction and payment-related information, including personal information exchanged between users and our business partners (including information providers, advertisers, and ad distribution platforms; collectively referred to as "Partners").

Purpose of Collecting and Using Personal Information

We collect and use personal information for the following purposes:
  • To provide and operate our services
  • To respond to user inquiries (including identity verification)
  • To send emails about new features, updates, campaigns, and other services we provide
  • To contact users when necessary for maintenance, important notices, etc.
  • To identify and deny access to users who violate the Terms of Use or attempt to use the Services for fraudulent or improper purposes
  • To allow users to view, edit, or delete their registration information and usage history
  • To bill users for paid services
  • For purposes incidental to the above

Changes to the Purpose of Use

  1. We may change the purpose of use of personal information only when the new purpose is reasonably related to the original purpose.
  2. If we change the purpose of use, we will notify users or publish the updated purpose on this website in accordance with our prescribed methods.

Provision of Personal Information to Third Parties

We do not provide personal information to third parties without prior user consent, except as permitted by the Act on the Protection of Personal Information or other applicable laws and regulations. However, we may disclose personal information in the following cases:
  • When necessary to protect the life, body, or property of an individual and it is difficult to obtain the consent of the person
  • When especially necessary to improve public health or promote the sound growth of children, and it is difficult to obtain the consent of the person
  • When cooperating with a government agency, local government, or their delegates in executing affairs stipulated by law, and obtaining the consent of the individual may hinder the execution of such affairs
  • When the following information has been notified or made public in advance, and we have reported it to the Personal Information Protection Commission:
    • That the purpose of use includes provision to third parties
    • The items of data to be provided
    • The method of providing the data
    • That the provision of personal information to third parties will be stopped upon request from the individual
    • The method by which the request can be made
Notwithstanding the above, the following cases are not considered provision to third parties:
  • When we outsource all or part of the handling of personal information to the extent necessary to achieve the purpose of use
  • When personal information is provided as part of a business succession due to a merger or other reasons
  • When personal information is used jointly with a specified party, and the user is notified or can easily access the following information in advance: the fact of joint use, the items of personal information jointly used, the scope of joint users, the purpose of use, and the name or title of the person responsible for managing the information

Disclosure of Personal Information

Upon request from the individual, we will disclose their personal information without delay. However, we may withhold part or all of the information if any of the following apply, and we will notify the user accordingly:
  • When disclosure is likely to harm the life, body, property, or other rights or interests of the individual or a third party
  • When disclosure is likely to significantly impede our business operations
  • When disclosure would violate laws or regulations
Notwithstanding the above, we generally do not disclose non-personal information such as access logs and device-specific characteristics.

Correction and Deletion of Personal Information

  1. If a user finds that their personal information held by us is incorrect, they may request correction, addition, or deletion ("Correction, etc.") in accordance with our prescribed procedures.
  2. If we determine that it is necessary to respond to the request, we will promptly make the necessary Correction, etc.
  3. We will notify the user promptly if we make the Correction, etc., or if we decide not to do so.

Suspension of Use, etc. of Personal Information

  1. If we are requested by the individual to suspend or delete ("Suspension, etc.") the use of their personal information on the grounds that it exceeds the scope of the intended use or was obtained by unlawful means, we will promptly investigate the matter.
  2. If we determine, based on the results, that the request is justified, we will promptly carry out the Suspension, etc.
  3. We will notify the user promptly of the result of the Suspension, etc., or of the decision not to take such action.
  4. However, if the Suspension, etc. would involve a large cost or is otherwise difficult, and alternative measures can be taken to protect the user’s rights and interests, we will take such alternative measures.

Changes to This Policy

Except where otherwise provided by law or in this Policy, we may revise the content of this Policy without prior notice to users.

Unless otherwise specified by us, the revised Privacy Policy will take effect from the time it is posted on this website.

Contact Information

For inquiries regarding this Policy, please contact us at the following address:

Address: Pegasart Building, 3-21 Miyukicho, Aoi-ku, Shizuoka City, Shizuoka 420-0857, Japan
Company Name: CSAtravel Inc.
Representative Director: Takahito Kojima
Department: Business Development Division
Email: info@csa-travel.co.jp