FAQ

Access

• Can you pick me up if I come by train? ＋ －
• We offer a free transport service by tuk-tuk. We will guide you from the JR Shizuoka Station north exit rotary to the reception and guest rooms. If you would like us to pick you up, please call us for confirmation in advance.
  *In case of rain, the service will be canceled.
  *For details, please contact us in advance.
  
  It takes about 5 minutes by walking from the north exit of JR Shizuoka Station to the reception. If you are walking around town, please see the PDF or video below.
  PDF for print is here
  Click here for video
• Do you have a private parking lot? ＋ －
• There is no dedicated parking lot. Please use nearby coin parking or affiliated parking (with extra fee).
  [ACCESS] - [Information about affiliated parking lots]
• Where is the reception ? ＋ －
• The reception is located on the basement floor of Kyoyu Building, 1-5 Konyamachi, Aoi-ku, Shizuoka city, Shizuoka Prefecture. (Post code 420-0852)
  Please note that from 11:00 to 18:00 on Saturdays, Sundays, and holidays, the road in front of the building is for pedestrians only, and cars cannot enter.
• Where are the guest rooms located? ＋ －

• They are located between 1-10 minutes' walk from reception.
  After completing check-in formalities, staff will escort you to your room.

Staying with children

• Can warm food (baby foods) in the room that bought outside? ＋ －
• There are microwaves and electric kettles in each room, so please use them.
• Do you have amenities for children? ＋ －
• For children, we provide bath towels, face towels, body towels, and toothbrushes. Only bath towels and face towels are provided for children under 2 years old (bed-sharing) who can stay free of charge.
• What is the accommodation fee for children? ＋ －
• Children's rates vary depending on their age.
  　Junior high school students and older: adult price
  　Elementary school students: 60% of the adult rate
  　Infants (3 years old and over) 50% of adult price
  　Co-sleeping (under 2 years old) Free
• Do you have stroller rentals? ＋ －
• Sorry, but we do not rent strollers.

About luggage

• Can I send my luggage from my room? ＋ －
• It is possible. However, it is possible only by cash on delivery. Please ask the staff for details.
• Can I send my luggage in advance? ＋ －
• It is possible. However, please note that we cannot accept cash-on-delivery or cash-on-delivery packages.
  Please write the full name of the guest on the shipping slip.
• Is it possible to store luggage before check-in and after check-out? ＋ －
• It is possible. Please tell the staff in advance if it is before check-in, and when you check out if it is after check-out.

Other

• Can I invite non-guests to my room? ＋ －
• From the viewpoint of crime prevention, public morals, and firefighting, in principle, non-guests are not allowed to enter the room. In addition, in accordance with the Inns and Hotels Act, surveillance cameras are installed at the entrance of each room.
• Is it possible to correspond in foreign languages? ＋ －
• Yes,it is possible. We support multiple languages.
  For further details,please call 054-292-6800
  Or you can contact us using inquiry form.
• Do I have to leave my room key at the reception when I go out? ＋ －
• You don't need to. Please return the card key to the reception when you check out.

Check-in and check-out

• Is it possible for a companion to check in first? ＋ －
• Accompanying guests can check in first. We ask that you pay at the time of check-in, so please be prepared to pay.
• What do I need at check-in? ＋ －
• All guests are asked to fill in a registration card.
  Customers living overseas are requested to present their passports.
• From what time is check-in? ＋ －
• From 15:00 please. The final check-in time is 21:00.
• At what time is check-out ? ＋ －
• Check-out time is 11:00a.m. If you are going to check-out before 9:00 a.m. please let the staff know when you check-out.

Various services

• Do you have a phone in your room? ＋ －
• We do not have a landline phone. We will give you a mobile phone at check-in.
• Do you have household medicines ＋ －
• In accordance with the provisions of related laws and regulations, we do not have medicines
• Do you have rental chargers? ＋ －
• Yes we do. Lightning cable for iPhone and microUSB cable for Android are available
  However, type-C is not available.

Surroundings

• Are there convenience stores, supermarkets, etc. nearby? ＋ －
• There are several convenience stores within walking distance from each room.
  As for supermarkets, nearby commercial facilities and food districts of department stores are within walking distance.
• Are there any recommended shops nearby? ＋ －
• There are many restaurants and souvenir shops.
  If you ask our staff, we will introduce several restaurants where you can eat Shizuoka's specialties.

Rooms/Facilities

• What kind of tableware do you have? ＋ －
• There are glasses, wine glasses, mugs, ice buckets, and small spoons.
  Simple cooking utensils (kitchen knives, cutting boards, frying pans, etc.) and Tableware such as cooking plates, chopsticks, forks and spoons are available in room name "Garden square 601".
• Is the bath in the guest room a hot spring? ＋ －
• It is not a hot spring. Each room has a spacious bath with a bathtub.
  Also, at check-in, we will give you a bathing ticket (with a face towel and bath towel) for "Mochimune Minato Onsen".
  It takes about 20 minutes by car or 2 stations by train (about 15 minutes on foot from JR Mochimune Station).
  Please use the hot spring there.

About payment

• Is it possible to pay by credit card or electronic money? ＋ －
• Various credit cards and electronic money are available.
  
• Is it possible to pay by QR code payment? ＋ －
• Currently only PayPay is available.

About new coronavirus measures

• Do you have common areas? ＋ －
• Some rooms have common areas (elevators), Most of the rooms have direct access to the outside without going through the common areas.
• Do you use communal air conditioning? ＋ －
• Each room is individually air-conditioned, so there is no shared air-conditioning.

Breakfast

• Do you have breakfast service? ＋ －
• Delivery from "BLUE BOOKS cafe" in the center of Shizuoka City.
  The menu, which uses plenty of ingredients from Shizuoka Prefecture, is only available here.
  *Breakfast for children is not available. It is possible to order an adult portion as a child portion.